Storage Barnet Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Barnet provides services including, but not limited to, storage, domestic and commercial removals, collection and delivery of goods, and related handling services within the United Kingdom. By making a booking, confirming an order, using our services, or allowing us or our partners to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or organisation that requests or receives services from Storage Barnet.
We, us, our means Storage Barnet as the provider of the services.
Services means any storage, removals, packing, loading, unloading, transportation, collection, delivery, or related services that we agree to provide.
Goods means the items that are the subject of the services, including any personal belongings, furniture, equipment, or other property.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
Our services typically include storage, removal and relocation, loading and unloading assistance, and related handling of goods. The exact scope, timings, and pricing will be confirmed in writing as part of our quotation or booking confirmation. Any services not expressly included in our written confirmation will be treated as additional services and may incur extra charges.
3. Booking Process
All bookings are subject to availability and are not confirmed until we have provided written confirmation. When you request a quotation, you must provide accurate and complete information, including the address details, access conditions, any parking restrictions, the quantity and nature of goods, and any special handling requirements.
A booking can be made by submitting a request through our online forms or other approved channels. We will review your request, provide a quotation where appropriate, and issue a written confirmation. The Contract is formed when we issue the written confirmation, or when we start providing the services, whichever occurs first.
We reserve the right to decline any booking request at our discretion, including where we reasonably consider that the services requested are unsafe, unlawful, or beyond our operational capabilities.
4. Customer Responsibilities
You must ensure that the information you provide is accurate, complete, and kept up to date. You are responsible for:
Ensuring that you have authority to enter into the Contract in respect of the goods and the premises.
Arranging suitable access to the collection and delivery points, including ensuring that lifts, stairways, hallways, and access roads are available and safe.
Obtaining any necessary permits, consents, or permissions, including parking permissions where required by local authorities or property owners.
Properly preparing, packing, and labelling your goods unless packing services are expressly included in our written confirmation.
Ensuring that no prohibited or hazardous items are included in the goods as set out in these Terms and Conditions.
5. Quotations and Pricing
Our quotations are based on the information you supply at the time of enquiry. If the information is incomplete or inaccurate, we may adjust the price or, in serious cases, decline to proceed with the services. Quotations may set out hourly rates, fixed fees, or a combination of both, and may include or exclude any applicable charges such as congestion charges, tolls, parking charges, and surcharges for difficult access or heavy items.
Unless stated otherwise in writing, quotations are valid for the period indicated on the quote or, if no period is stated, for 30 days from the date of issue. We reserve the right to revise quotations after this period or where the scope of services changes.
Additional charges may apply where:
The services take longer than estimated due to circumstances outside our control.
Access is restricted or delayed, or where additional manpower or equipment is required.
There are additional items or services required that were not disclosed at the time of booking.
6. Payments
You agree to pay all fees and charges in accordance with the quotation and any subsequent variations agreed in writing. Unless otherwise agreed, payment terms are as follows.
For removals and transport services, a deposit may be payable in advance upon booking, with the balance due on or before the day of service commencement.
For storage services, charges may be payable in advance on a recurring basis, typically monthly. Storage fees are charged for full invoicing periods and are not refundable if you remove your goods before the end of the period.
We may accept payment by card, bank transfer, or other methods made available from time to time. We reserve the right to refuse to begin or continue services if payment is not received as required.
If payment is not made on time, we may charge interest on overdue amounts at the statutory rate permitted under UK law until payment is received in full. We may also suspend or terminate services and, in the case of storage, exercise a lien over goods held until all outstanding charges are settled.
7. Cancellations and Amendments
You may cancel or amend your booking by giving us notice in writing. The following cancellation provisions generally apply unless our written confirmation states otherwise.
If you cancel more than a specified minimum notice period before the scheduled service date, we may refund any prepaid amounts, subject to a reasonable administration fee where applicable.
If you cancel with short notice, or on the scheduled service date, we may charge a cancellation fee up to a reasonable proportion of the total service fee, to cover our costs and loss of availability.
Where you request amendments such as date changes, address changes, or service scope variations, we will attempt to accommodate them but cannot guarantee availability. We may adjust our fees accordingly, and any additional charges will be payable before or on the day of service as notified.
We reserve the right to cancel the Contract or postpone the services if:
We are unable to safely or lawfully provide the services due to circumstances outside our reasonable control, such as extreme weather, accidents, road closures, strikes, or other events of force majeure.
We reasonably believe that continuing would pose a risk to health, safety, or property, or involve illegal or prohibited activities.
In such cases, we will aim to rearrange the services where possible or provide a refund of any services not performed, subject to any costs already incurred.
8. Prohibited and Restricted Items
You must not submit for storage or transport any goods that are illegal, dangerous, hazardous, explosive, corrosive, perishable, or otherwise unsuitable for handling and storage, including but not limited to the following.
Explosives, firearms, weapons, ammunition, or related items.
Flammable or combustible substances, including gas cylinders, petrol, and solvents.
Chemicals, toxic or biological materials, or any substances classified as hazardous under applicable regulations.
Perishable foodstuffs or items that may attract pests or cause infestation.
Waste, rubbish, or items intended for disposal only.
Cash, high-value jewellery, precious metals, or items of exceptional value that have not been declared and accepted by us in writing.
If we discover that prohibited items have been included, we may refuse to transport or store them, or arrange for safe disposal at your cost, and we will not be liable for any resulting loss or damage.
9. Waste Regulations and Disposal
We operate in accordance with relevant UK waste regulations and environmental requirements. We are not a general waste carrier and will not remove domestic refuse or construction waste except where specifically agreed as an additional service and handled in compliance with applicable law.
You must not provide waste items mixed with normal household or commercial goods unless we have agreed in advance to handle them. Where we agree to remove or dispose of unwanted items, you confirm that you have the right to dispose of those items and that they do not include hazardous or regulated waste requiring specialist treatment unless expressly agreed.
If any items we are asked to remove are later identified as waste requiring special handling or as items that cannot lawfully be disposed of as intended, you will be responsible for any additional costs, charges, or penalties arising from their removal, storage, or disposal. We may refuse to remove or handle such items where this would breach legal or safety requirements.
10. Access, Parking and Property Conditions
You are responsible for providing safe and suitable access to the premises and any relevant parking arrangements. If parking permits, visitor passes, or prior approvals are needed, you must obtain them before the scheduled service time. Any penalties, fines, or charges incurred due to inadequate or unlawful parking arrangements may be charged to you.
We are not responsible for damage caused due to existing structural weaknesses, poor building condition, or pre-existing defects in property, fixtures, or fittings. We may refuse to move goods through areas that we reasonably believe are unsafe, too narrow, or otherwise unsuitable, and you may be required to make alternative arrangements.
11. Our Liability
We will exercise reasonable care and skill in providing the services. Our liability is subject to the limitations set out in this section.
We will not be liable for loss or damage arising from your failure to comply with these Terms and Conditions, including failure to properly pack or secure goods, provide accurate information, or declare fragile or high-value items.
We are not liable for normal wear and tear, minor scuffs or marks reasonably associated with moving goods, or damage arising from inherent defects, weaknesses, or pre-existing conditions of the goods or premises.
We are not liable for loss or damage arising from events outside our reasonable control, including but not limited to natural disasters, fire, flood, war, civil disturbance, terrorism, strikes, or road incidents.
To the fullest extent permitted by law, our total liability for loss of or damage to goods, or for any other loss arising from the services, will be limited to a reasonable sum, which may be specified in our written confirmation or otherwise limited by our standard insurance cover. You may request additional cover at your own cost where available.
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under UK law.
12. Claims and Complaints
If you believe that loss or damage has occurred, you must notify us as soon as reasonably practicable and provide details in writing within a reasonable period after discovering the issue. You must provide evidence of the condition of the goods or property before and after the services, along with any relevant documentation such as inventories or photographs.
We will investigate any claims or complaints in good faith. Failure to notify us within a reasonable time may affect our ability to investigate and may limit or prevent any potential compensation, except where the law provides otherwise.
13. Storage Terms
Where we provide storage services, the following additional terms apply.
Storage charges are payable in advance for each invoicing period. If payment is not received on time, we may deny access to stored goods until all overdue sums are settled.
We may exercise a lien over stored goods, meaning that we may retain possession of them until you have paid all sums due under the Contract, including storage fees, handling charges, and any other costs incurred.
Where sums remain unpaid for an extended period and after giving you reasonable notice, we may, as a last resort and where lawful, sell or dispose of some or all of the goods in order to recover outstanding charges. Any surplus after costs will be returned to you where contact is possible.
You must not store prohibited items and must ensure that your stored goods are suitable for the storage environment. You are responsible for checking your goods and notifying us of any loss or damage in accordance with the claims procedure set out above.
14. Termination
Either party may terminate the Contract by giving written notice in accordance with any minimum notice periods agreed for recurring or long-term services. We may terminate immediately where you materially breach these Terms and Conditions, fail to pay sums due, or use the services for any unlawful or prohibited purpose.
Upon termination, all outstanding charges become immediately payable. You must arrange for collection of any stored goods by the agreed date, failing which storage charges may continue to accrue or we may exercise our lien and disposal rights as permitted by law.
15. Data Protection and Privacy
We collect and process personal data as necessary to provide our services, manage bookings, handle payments, and comply with our legal obligations. We will handle your personal data in accordance with applicable UK data protection laws and our privacy practices. We will not sell your personal data and will only share it with third parties where necessary to provide the services, comply with law, or with your consent.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided, subject to any mandatory rights you may have as a consumer under applicable law.
17. General Provisions
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed and the remaining provisions will continue in full force and effect.
Our failure or delay to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy. Any waiver must be in writing to be effective.
These Terms and Conditions, together with any written quotation or confirmation we issue, set out the entire agreement between you and us relating to the services and supersede any prior discussions, understandings, or representations.
We may update these Terms and Conditions from time to time. The version in force at the time of your booking or the start of services will apply to that Contract, unless changes are required by law or agreed with you in writing.
